Patient Engagement Portals

Patients expect consumer-grade experiences—your portal should deliver.

Custom patient portals that go beyond the EHR vendor's afterthought. Mobile-first design, seamless self-service, and engagement tools that patients actually use.

We build patient experiences integrated with your clinical systems—scheduling, messaging, telehealth, health records, and family access in one cohesive platform.

Discuss Your Portal Vision See How We Work
Patient engagement portal showing mobile app and digital front door interface

Mobile-first patient engagement experiences

26K+

Patients served

Mobile-first

Design approach

EHR

Integrated

HIPAA

Compliant

The Challenge

EHR patient portals were built for compliance, not engagement.

Standard patient portals feel like afterthoughts—clunky interfaces, limited functionality, and poor mobile experiences. Patients abandon them, staff field phone calls, and engagement suffers.

30%

Portal Adoption

Average patient portal adoption rate.

67%

Prefer Mobile

Patients who want mobile-first experiences.

$8

Per Phone Call

Average cost of patient scheduling call.

18%

No-Show Rate

Appointments missed due to poor engagement.

Case Study • Patient Engagement

NeverAlone: Patient & Family Access Across 7 States

Built a patient and family engagement layer for skilled nursing facilities, giving families visibility into their loved one's care. Real-time updates, video visits, care team messaging, and health record access—all in a mobile-first experience.

26K+

Patients

7

States

Family

Access included

Mobile

First design

See the NeverAlone Case Study →
Woman using NeverAlone patient portal on tablet in care facility
Use Cases

Patient engagement features that drive adoption and outcomes.

For COO • Efficiency

Self-Service Scheduling

Online appointment booking, rescheduling, and cancellation. Real-time availability from your scheduling system. Reduce phone volume and no-shows.

Outcome: Lower call volume, fewer no-shows.

For CMO • Care Coordination

Secure Messaging

HIPAA-compliant messaging between patients and care teams. Asynchronous communication that fits patient schedules and reduces phone tag.

Outcome: Better communication, happier patients.

For CMO • Access

Integrated Telehealth

Video visits launched directly from the portal. No separate apps, no confusion—one experience for in-person and virtual care.

Outcome: Higher telehealth adoption.

For CMO • Transparency

Health Records Access

Lab results, visit summaries, medications, and care plans accessible on any device. Patient empowerment through information access.

Outcome: Informed, engaged patients.

For CFO • Revenue

Digital Intake & Forms

Pre-visit questionnaires, consent forms, and registration completed before arrival. Reduce wait times and improve data quality.

Outcome: Faster check-in, complete data.

For COO • Family

Family/Caregiver Access

Delegate access for family members and caregivers. Perfect for pediatric, geriatric, and post-acute settings where families need visibility.

Outcome: Family engagement, care coordination.

Value-Based Care Integration

Patient engagement is VBC infrastructure.

Engaged patients have better outcomes. Custom portals support chronic care management, quality measure achievement, and proactive care—all critical for VBC success.

Chronic Care Management

Regular touchpoints through messaging, reminders, and health tracking.

Preventive Care Reminders

Automated outreach for screenings, vaccinations, and annual wellness visits.

Care Gap Closure

Patient-facing alerts for overdue care with easy scheduling.

Patient-Reported Outcomes

Collect PROMs and satisfaction data through the portal.

Portal Platform Features

Mobile-First Design
iOS & Android Apps
Web Portal
EHR Integration
Push Notifications
Multi-Language Support
Accessibility (WCAG)
HIPAA Compliant
Our Approach

We don't just build portals. We design patient experiences.

The difference between a portal and an engaging experience is user research, design thinking, and deep understanding of patient needs.

1

Discovery

Patient research, journey mapping, and understanding the needs of patients, families, and staff.

2

Design

User-centered design with prototypes validated by real patients before development.

3

Develop & Launch

Native mobile apps and web portal with EHR integration and pilot testing.

4

Grow

Post-launch optimization based on usage analytics and patient feedback.

See Our Complete Methodology →
Platform Capabilities

Portal capabilities built for patient adoption.

Native Mobile Apps

iOS and Android apps that feel native—not wrapped web views. Push notifications, biometric login, and offline access.

Responsive Web

Web portal that works beautifully on any device for patients who prefer browser access.

EHR Integration

Real-time sync with your EHR for scheduling, records, and messaging. No duplicate data entry.

Identity & Access

Secure patient identity verification, proxy access for families, and role-based permissions.

Accessibility

WCAG-compliant design with support for screen readers, high contrast, and adjustable text.

Analytics

Usage tracking, engagement metrics, and feedback collection to continuously improve.

Why Partner With Us

We're not learning healthcare on your dime.

10+

Years Building AI

One team, concept to scale. We ship what we build.

$20M+

Verified ROI

$10M PDPM. $10M RAF. Financial analyst confirmed.

75

Integrated Team

15 US + 60 nearshore. Same timezone, HIPAA-compliant.

4+

EHR Integrations

PointClickCare, Epic, Gehrimed, Netsmart. Production-ready.

What Our Partners Say

Trusted by healthcare leaders.

"I have worked with many technology teams during my career, and Digital Scientists is one of the best. They take the time to understand the customers' needs, deliver innovative solutions, are always professional, and work with your team as a true partner to achieve success."

Amy Severino

Amy Severino

Chief Innovation Officer, NeverAlone

"By applying a robust machine learning model to our app, DS helped us create a scalable and accurate solution to improve the operating room experience for the anesthesia team and the patient. They are true collaborators."

Justin Scott, M.D.

Justin Scott, M.D., FASA

CEO, Vigilant Medical Solutions

FAQ

Common questions about patient portals.

Why build custom instead of using the EHR's portal?

EHR vendor portals are built for compliance, not engagement. Custom portals are designed around patient needs with mobile-first UX, resulting in higher adoption and better outcomes. You can integrate with the EHR without being limited by its UI.

Do you build native mobile apps or web apps?

We build native iOS and Android apps for the best mobile experience, plus a responsive web portal. Patients can use whichever they prefer with the same features and data.

How do you integrate with our EHR?

We have production experience with PointClickCare, Epic, Gehrimed, and Netsmart. The portal pulls patient data, syncs scheduling, and routes messages through your existing EHR.

How long does it take to build a patient portal?

Typical patient portal projects take 4-8 months depending on scope, EHR integrations, and feature complexity. We can deliver MVP functionality faster and iterate from there.

How do you ensure HIPAA compliance?

HIPAA compliance is built in from day one—encryption, secure authentication, audit logging, and BAA-ready infrastructure. We've been doing healthcare software since 2007.

HIPAA-compliant from day one

We execute BAAs with every client, encrypt all ePHI at rest and in transit, and maintain continuous compliance governance through ERAMBA. Zero breaches in our history.

Security & PHI →
Related Solutions

Often combined with patient portals.

Telemedicine

Virtual care integrated into the patient experience.

Remote Monitoring

Patient-facing dashboards for health tracking.

Interoperability

Connect the portal to all your clinical systems.

Healthcare SaaS

Patient-facing SaaS products for healthcare.

Ready to discuss your patient portal vision?

30-minute call. No pitch. Just honest assessment of what's possible for your organization.

  • Understand your patient engagement goals
  • Assess feasibility and integration approach
  • Determine if there's a fit

Or call: 404.654.3855

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Ready to build a patient engagement platform?

Let's design a patient portal that integrates with your EHR, improves satisfaction, and reduces administrative burden.

Discuss Patient Portal

Or call: 404.654.3855