After initial phases to launch and grow a custom telehealth application, Never Alone, CommuniCare Health Services wished to continue to expand the initial tablet application to a full ecosystem across many use cases and personas as the need for remote patient care continues to grow.
“Up to $265 billion worth of care services for Medicare fee-for-service and Medicare Advantage beneficiaries could shift to the home by 2025.”
Seeing the opportunities around at-home care, they wished to serve their providers with a custom solution to help them care for many different types of patients in many settings.
Seeing the opportunities around at-home care, they wished to serve their providers with a custom solution to help them care for many different types of patients in many settings.
CommuniCare was looking to expand their users beyond independent seniors looking to safely age at home. From patients with acute care needs to those who have intellectual or developmental disabilities, we helped expand the possible opportunities for the telehealth platform.
We helped CHS look beyond their current populations and patients, to business opportunities outside of their organization. What would multi-tenancy look like and what other organizations would benefit from this platform?
The client went from a single supported tablet application, to a full telehealth support communication ecosystem that scales with their growing needs and unlocks business opportunities.
Bringing experience from a wide breadth of industries, we delivered an end-to-end telehealth and social service for aging seniors that spans across CRM, EHR, and social care management. Within nine months, we developed a fully integrated tablet application with the following features:
Speed to understand continuous priorities, delivering a stable and reliable custom solution for each product of the ecosystem.
Our team of product experts worked efficiently to meet client’s changing needs with set resources, on time and on budget.
The custom healthcare products we’ve designed and implemented have been quickly adopted by large number and variety of users.
The Never Alone Platform was purposefully built to expand access to patients, increase the quantity and quality of interactions, and efficiently orchestrate high volumes of telehealth visits with highly skilled providers.
launch & grow case study
Leaders at CommuniCare, one of the nation’s largest providers of post-acute care, came to us with the idea of a custom solution to replace Salesforce. We grew their idea into a custom digital product, Never Alone, with a custom EHR and telehealth component that increased market share and transformed the company’s business model within 18 months.
We began working with our customer to implement a single application. Our connection was tight, and as this new app began getting used, the customer saw opportunities to enhance the team’s experience and we worked together to keep taking the next step as the care communication and management came fully in house.
Launch a custom telehealth MVP
Partnership was created with a vision to help seniors age at home.
Skilled Senior Nursing Facility Pilot Program
Seniors began using Never Alone and connecting with care partners.
Expansion of Care Management as a Provider CRM
Began developing a custom-fit operational program to improve care and replace SalesForce.
Employee and Skilled Nursing Platform
With the care platform, completed, developed experiences for skilled nursing and employee administrators to drive efficiency.
Looking to expand the Never Alone application, our team of product experts were able to evolve their single tablet app into a full ecosystem of products that would deliver ROI and help them scale their overall business.
MVP Launch
Speed to Market with first launch in 90 days
Beta Program(s)
Manage, launch & facilitate
New Product Innovation
Patent pending ecosystem
Business & Market Direction
B2B, B2C & B2G strategies including grant proposal drafting
SaaS Business Creation
Multi-tenancy, pricing, hiring, interviews, services implementation
Buy, Build, Partner Evaluation
RFP build out, system evaluations, function and workflow analysis, technical feasibility
Production Launch & Support
Including Managed Services and technical application support
Growth & Scaling
Accelerated across 7 states with plans to take fully national
Fresh ideas are becoming reality every day in digital health. We can help you launch a new digital product that transforms the care delivery model.
New demands in healthcare create challenges and opportunities. If your current systems are dated or you’re ready to enter new markets, we can help you modernize and scale.
Innovation should be at the forefront of healthcare. Our digital product experts can help you create an internal incubator to maximize the return on your investments.
