Our Work

Mobile app for a seamless parking experience

Park ‘N Fly, the nation’s leader in off-airport parking, reached out to Digital Scientists with the aspiration to make a seamless parking experience for their guests.

The Challenge

From the point of booking online or with the mobile app, customers should be able to view and manage their planned travel itinerary with ease, and add additional services as plans change. The release of the new mobile app was scheduled to coincide with the 50th anniversary of the brand.
Park 'N Fly logo for Digital Scientists Case Study

Requirements

  • Provide smooth trip planning and reservation for users.
  • Allow for pre-departure and reminder information to travelers.
  • Get parking details and gate code to customers as quickly as possible.
  • Allow users to be able to clearly see shuttle wait times.
  • When a customer returns to their vehicle, make the process as smooth as possible.
  • Continually improve user experience through automated surveys and customer loyalty points.

What we did

The fully functional release was launched to the app stores in March of 2018. Travelers now enjoy improved access to their accounts, gate access and loyalty information through the iPhone and Android apps.

 

Separately, as part of their 50th anniversary celebration, the Park ‘N Fly team launched their updated web experience, emphasizing a bold new look and feel across the app and online experiences.

Engagements

  • Customer Journey Mapping Workshop
  • Innovation Research
  • Mobile App Development

Technology stack

  • React Native
  • Apple Wallet
  • Apple iOS and Android
  • Google Maps API
  • Ruby on Rails

Experiences delivered

  • Responsive Desktop & Mobile App
  • Updated Mobile Interface
  • Mobile Reservation & Payment Processing
  • Loyalty Program
  • Locations
park 'n fly app screenshots

Never forget where you parked

Worked with the Park ‘N Fly team to develop a simple way for their customers to be rewarded for their business. Free parking award days are dispersed based on your parking frequency, as your membership level changes.

Current reservation - Park 'n Fly

Loyalty program

Worked with the Park ‘N Fly team to develop a simple way for their customers to be rewarded for their business. Free parking award days are dispersed based on your parking frequency, as your membership level changes.

Park 'N Fly loyalty experience
Park N Fly Location Experience
We’ve seen an increase in customer activity, downloads, and satisfaction overall.

Digital Scientists effectively implemented solutions that significantly improved our previous app.”

Vice President, Marketing at Park ‘N Fly