Our Work

Mobile App For A Seamless Parking Experience

Park ‘N Fly, the nation’s leader in off-airport parking, reached out to Digital Scientists with the aspiration to make a seamless parking experience for their guests.

The Challenge

From the point of booking online or with the mobile app, customers should be able to view and manage their planned travel itinerary with ease, and add additional services as plans change. The release of the new mobile app was scheduled to coincide with the 50th anniversary of the brand.

Jobs To Be Done

  • Trip planning: Reservation is scheduled
  • Pre-departure: Trip reminder is sent
  • Day of departure: Parking details and gate code are prominently displayed
  • At the terminal: See shuttle wait times
  • Return to vehicle: Parking details and gate code are prominently displayed
  • Trip completion: Customer loyalty points are awarded and customer survey delivered

What We Did

The fully functional release was launched to the app stores in March of 2018. Travelers now enjoy improved access to their accounts, gate access and loyalty information through the iPhone and Android apps.

 

Separately, as part of their 50th anniversary celebration, the Park ‘N Fly team launched their updated web experience, emphasizing a bold new look and feel across the app and online experiences.

Engagements

  • Customer Journey Mapping Workshop
  • Innovation Research
  • Mobile App Development

Technology Stack

  • React Native
  • Apple Wallet
  • Apple iOS and Android
  • Google Maps API
  • Ruby on Rails

Experiences Delivered

  • Responsive Desktop & Mobile App
  • Updated Mobile Interface
  • Mobile Reservation & Payment Processing
  • Loyalty Program
  • Locations
Park 'N Fly customers traveling.


Park N Fly Mobile App

Loyalty Program

Worked with the Park ‘N Fly team to develop a simple way for their customers to be rewarded for their business. Free parking award days are dispersed based on your parking frequency, as your membership level changes.

Park 'N Fly loyalty experience
Park N Fly Location Experience
We’ve seen an increase in customer activity, downloads, and satisfaction overall.

Digital Scientists effectively implemented solutions that significantly improved our previous app.”

Vice President, Marketing at Park ‘N Fly