Intuitive design promotes a sense of control
Our goal was to develop an intuitive experience that is easy to download and available for both iOS and Android. With just a few taps, drivers could quickly request help, specify the nature of the breakdown, and get real-time updates on Star Leasing services. To create a positive user experience, we focused on a design that would enable drivers to easily send a service request and access a form for submitting trailer data. By communicating estimated times and service technician locations, the app helps to manage driver expectations and promote a sense of calm.