We’re launching a Contextual Marketing Engine for delivering an individualized, location-specific, mobile retail experience. And selling stuff, of course.

Where do buyers from the best retailers find products to sell in-store and online? AmericasMart - one of the world's largest permanent wholesale trade centers, with over 7 million square feet of space.

AmericasMart approached Digital Scientists to transform its buyer experience in conjunction with the launch of high speed wifi throughout their campus.

The answer came in the form of a transformed digital buyer experience - from desktop to on-campus to mobile devices.

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 What’s so hard about personalized email?

Behavior driven personalization of email (and just about anything else, like in-app notifications or text messages) isn’t easy for most applications today. In most cases, the  activity related data is locked away in an analytics application, while the actual content is located in a content management system or content repository. Marketers or  Developers looking to send email based on user behavior on sites or in apps face...

We are all in love . . . with our phones. And where our love and attention goes, advertising usually follows. 

Though, strangely, display advertising on our beloved phones just doesn’t seem to be taking off. 

I don’t think it will.  Not to the same extent that text and display ads have seeped into every nook of desktop-based media. 

There’s one simple reason. Not enough room. 

Jonathan Baskin coined a particularly compelling phrase to...

We're delighted to announce that we've been recognized in the National Association of Home Builders' Annual Pillars of the Industry Awards for our work with our client Gables Residential on Gables.com. Here's the video! (click on the 4th one) and of course you can also check out the press release from Gables. 

Anyone reading this blog post probably knows that there are a lot of players involved - and of course we couldn't have asked for better client partners than the team at...

Ready to kill zombie marketing investments in selling materials? 

It just so happens, we’re in the middle of the budgeting season for many companies. It’s the time of year where heads of departments, CIO’s, CMO’s, and CRO’s (Chief Revenue Officers) put together their plans for how and where they are going to invest company resources to drive growth and profits. 

The overwhelming tendency is to pick up the plan from last year and tinker.  2013...

I've started a blog at http://ThomasAKlein.com for me to write exclusively on the subject of Customer Engagement Strategy. Just in case you were wondering, TomKlein.com was taken, so don't start calling me Thomas or think that I've gone highbrow or something. 

So, what's this new blog about? 

Customer Engagement Strategy is the fundamental rethinking and redesign of core customer processes - applying new technologies to achieve dramatic improvements in critical customer...