Markets We Serve

IDD Services

Empowering individuals with intellectual and developmental disabilities to thrive through innovative technology. We've partnered with leading IDD providers to build digital and AI solutions that enhance independence, improve health outcomes, and support caregivers.

Where compassionate care meets innovative technology—enabling individuals with IDD to live more independently in their own homes or group home settings while giving providers the tools to scale operations without sacrificing care quality.

Assess Your IDD AI Opportunity View NeverAlone Case Study

Technology-enabled care for IDD group home settings

Market Challenges

The unique pressures facing IDD providers

IDD service providers navigate complex challenges—from direct support professional shortages to evolving Medicaid regulations. Technology can help, but only when it's designed with this population's specific needs in mind.

Direct Support Professional Shortage

The DSP workforce crisis means providers struggle to maintain staffing levels. Technology must extend caregiver capacity—not add burden—to deliver quality support with fewer hands.

Geographic Barriers

Many IDD individuals live in rural areas with limited access to specialists. Travel time for staff reduces time spent on direct care. Remote solutions can bridge these gaps.

Complex Care Coordination

Coordinating medical appointments, behavioral support, medication management, and daily activities across multiple providers requires robust communication infrastructure.

Independence vs. Safety Balance

The goal is maximum independence while ensuring safety. Technology should empower individuals to live more independently without constant physical supervision.

Medicaid Reimbursement Changes

Waiver programs and HCBS settings rules continue to evolve. Providers need flexible technology that can adapt to changing documentation and service delivery requirements.

Scaling Quality Care

Growing to serve more individuals while maintaining personalized, high-quality care is the central tension. Technology must enable scale without sacrificing the human touch.

Featured Solution

NeverAlone: Virtual Care Platform for IDD

We partnered with NeverAlone to build a transformative care platform that connects individuals with intellectual and developmental disabilities to dedicated Personal Care Partners and healthcare providers—delivering comprehensive, high-quality care while enabling operational scalability.

24/7 Video Access & Proactive Check-ins

Immediate assistance ensures safety and provides peace of mind for families and caregivers.

Personal Care Partner Connection

Tailored emotional and physical support that boosts well-being while respecting individual preferences.

Consolidated Medical & Social Calendar

One place to manage appointments, activities, medications, and daily routines.

Localized Services Integration

Easy access to medication delivery, transportation, and meal services through a single interface.

Explore the NeverAlone Case Study

NeverAlone Virtual Care Platform for IDD

See how we partnered with Easterseals

Watch how Digital Scientists worked with Easterseals Arc of Northeast Indiana to build a transformative virtual care platform for individuals with intellectual and developmental disabilities.

This partnership has expanded to serve multiple Easterseals organizations including Easterseals RISE, Easterseals Passages, and Cardinal Services—demonstrating the scalability of our IDD solutions.

View Full NeverAlone Case Study

"NeverAlone has made our processes more efficient, reducing onsite visits and helping our members gain a greater sense of independence. What truly sets the team apart is their commitment to understanding the specific needs of our community."

Donna K. Elbrecht

CEO, Easterseals Arc of Northeast Indiana

Settings We Serve

Solutions for every IDD care setting

Whether individuals live independently, with family, or in group homes, our solutions adapt to support their unique needs while giving providers the visibility and tools they need.

Individual / Home-Based

Supporting independence at home

For individuals living in their own homes or with family, our platform provides the safety net that enables greater independence—24/7 access to support without constant physical supervision.

24/7 video access & proactive care check-ins

Consolidated medical & social calendar

Localized services: medication, rides, meals

Learn More About NeverAlone for IDD

Group Home Settings

Enhancing residential care

For group home providers, our platform integrates compassionate care with innovative technology—helping individuals with IDD thrive while enhancing both quality of life and operational efficiency.

Integrated records for personalized resident care

Support more residents without sacrificing quality

Real-time queue management & multi-way calling

Learn More About NeverAlone for Group Homes

For Providers

Technology that empowers your team

Our solutions don't just serve individuals—they give your staff the tools to deliver better care more efficiently.

Integrated Patient Records

Unified view of individual needs, preferences, and care plans for personalized support across all touchpoints.

Scalability Without Sacrifice

Manage and support more individuals efficiently without sacrificing the quality of care that defines your organization.

Team Coordination Tools

Real-time queue management and multi-way calling features for better coordination across care teams.

Why Digital Scientists

IDD expertise built through partnership

Our experience building NeverAlone taught us that IDD services require a fundamentally different approach than other healthcare verticals. Generic solutions don't work. Technology must be designed with—not just for—this population.

User-centered design: We spent extensive time understanding the specific needs of the IDD community before building solutions.

Proven at scale: NeverAlone serves 26,000+ patients across 7 states—including multiple Easterseals organizations.

Accessibility-first: Interfaces designed for users with varying abilities, not retrofitted as an afterthought.

Independence-focused: Every feature is designed to enhance independence while maintaining appropriate safety nets.